Terms of Service

Last updated 5 August 2026

Short, and written in the same plain language as the rest of the product.

1. 1.What AuroWin is

   AuroWin is decision-support software for the period between receiving a request for quotation and sending a quotation. It structures deal information, computes pricing figures from the policy you configure, and produces recommendations from the evidence you have recorded.

   AuroWin is not a CRM, not a chatbot and not an autonomous agent. It does not send anything to your customers, and it does not act on your behalf.

2. 2.What AuroWin does not decide

   Every commercial decision remains yours. AuroWin does not commit you to a price, approve a discount on your behalf, or send a quotation. Its outputs are inputs to a decision made by a person at your organization.

   The Estimated Win Score is a structured internal indicator derived from the evidence recorded on a deal. It is not a statistically calibrated win probability and must not be relied on as a forecast.

   We make no promise about commercial results. Nothing in the product or on this site should be read as a guarantee that a deal will be won, that margin will improve, or that any particular outcome will follow from using AuroWin.

3. 3.Your account and your organization

   You are responsible for keeping your sign-in credentials confidential and for what is done under your account.

   An organization's administrators control who may join it and what role each member holds. Adding someone to an organization gives them access to that organization's business information according to their role.

   You must not attempt to reach another organization's information, probe the service for weaknesses without our written agreement, or use the service to store information you have no right to hold.

4. 4.Your information stays yours

   The business information your organization records in AuroWin belongs to your organization. We hold it to provide the service.

   We do not use one organization's deal information to produce recommendations for another. Similar-deal comparison only ever draws on your own organization's closed deals.

   You may ask us to export or delete your organization's information at any time.

5. 5.Trial, billing and cancellation

   A new organization begins with a 14-day trial. No payment details are required to start it, and nothing is charged during it. The trial applies limits on team members, open deals and AI analyses, which are shown in the product.

   Choosing a paid plan begins a subscription billed by our payment processor. Moving to a larger plan takes effect immediately. Moving to a smaller plan takes effect at the end of the period you have already paid for.

   If a payment fails, full access continues through a grace period while the payment method is updated. After that the workspace becomes read-only.

   You may cancel at any time from the billing screen without contacting us. Cancellation takes effect at the end of the current period; we do not refund a period already begun unless we have failed to provide the service.

   Read-only means read-only. Ending a trial or a subscription never deletes your deals, documents, assessments or audit records, and they remain readable and exportable.

6. 6.Availability and changes

   We aim to keep the service available and to give notice before planned interruptions, but we do not offer a guaranteed availability level at this stage. If you need a contractual service level, tell us before signing up rather than assuming one.

   We may change the product. Where a change materially reduces what a plan does, we will say so in the product before it takes effect.

7. 7.Limits of liability

   AuroWin is provided as decision support. To the extent the law allows, we are not liable for commercial decisions taken using it, for deals not won, or for margin outcomes.

   Nothing here limits liability that cannot lawfully be limited.

8. 8.Ending the agreement

   You may stop using AuroWin at any time and cancel from the billing screen.

   We may suspend or end access where an account is used to attack the service, to reach another organization's information, or in a way that breaks these terms. Where we do, we will tell you why and give you a reasonable opportunity to export your information.